Weekday booking/ permit: If you are cancelling a weekday booking or permit, please notify the CUS Supervisor through the permit it applies to and provide at least 5 working days’ advance notice. Permits or bookings cancelled with less than 5 days’ notice will not be refunded.
Weekend booking/ permit: If you are cancelling a booking or permit that was to occur on a weekend and custodial coverage was arranged to allow you access to the facility, please provide 7 days advance notice of cancellation to our CUS rental office through the permit . No refund will be afforded to the permitholder for custodial costs or booking costs with less that 7 days notice.
No Shows – Even though staff are working in schools on weeknights, the Board appreciates knowing when you might not utilize a booking even if you cannot provide the above notice for a refund. The HWCDSB tries to communicate those absences or occasions of non-use to custodial staff so that they may go about other duties as assigned to keep our schools clean. If a group continually does not show up for approved bookings, and fails to notify the Board, the Board reserves the right to cancel your permit to afford that availability to other community groups.
If you have a booking that spans the entire day (8am-6pm) or evening ( 6pm-10pm) and you have booked multiple teams in at different times, it is up to the permitholder to inform the CUS office through the permit if you are NOT using the entire time. Edits to the permit can then be made to inform the school about staffing - especially if a custodian is arranged on a weekend or you expect the doors to be opened at a specific time. Doors otherwise are only opened 15 min before the permitted start time.
Custodial staff on a weekend stay for 3 hours and do meaningful work and then leave if you have not shown up for your approved permit